Feedback & complaints
Complaints & Feedback
Your feedback helps us improve. Whether it's a compliment, a suggestion or a complaint, we want to hear it — and we'll act on it.
How to raise something
You can contact us by phone on 07596 510845, or use the form on this page. If you’d prefer to remain anonymous, you can — though it may limit our ability to follow up with you directly.
What happens next
We acknowledge complaints promptly and aim to resolve them fairly and quickly. We’ll keep you informed, explain our findings, and tell you what we’ve changed as a result.
Safeguarding concerns
A complaint is different from a safeguarding concern. If you’re worried about someone’s safety, please use our safeguarding route. In an emergency, call 999.